Hivelocity Hosting is privately owned and carries no debt. This is important in today's market place , where hosting companies are going out of business due to poor management and huge expenditures. Hivelocity Hosting is a top ranked web host with more than 5 years experience in the industry and customers in over 100 countries
Where are your servers located (Geographically)?
Tampa Florida USA
What is your average support ticket response time?
15 minutes
Do your support staff work at the datacenter, or remotely?
Yes, we have techs on staff at the datacenter 24/7/365.
What is your average monthly uptime percentage (i.e. 99.9%)?
99.98% over 3 years according to webhostingstuff.com objective monitoring.
How do you communicate downtime, outages & hardware issues with your customers?
If there is a planned outage we email our customers at least 48 hours ahead of time, usually 5 days in advance. If there is an emergency outage we notify our customers via our network status forum page. We also post to webhostingtalk.com usually.
How well do you handle Traffic Spikes (i.e. Digg.com)?
We offer 10, 20, 50, 100 and 1000Mbps unmetered bandwidth on every server to accommodate the highest of traffic spikes.
Do you have measures to accomodate this or do you make the site unavailable?
We don’t ever shut a server or site down unless the traffic is suspected to be an attack.
What measures do you have in place to help users scale their hosting needs with demand?
We offer VPS and many levels of dedicated servers for customers growing needs. We also have many levels of bandwidth available to our customers as their sites gain traffic over time.
On a Shared Node or VPS Node how many users do you tend to allow?
There are too many variables to give a specific answer on that for shared nodes. It all depends on server resources. On our VPS servers we typically put 15 VPS per server.
Some hosts offer Burst RAM & others prefer just to offer Guaranteed. Which solution do you offer & why?
We offer guaranteed hardware resources and bandwidth.
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